Omnico is the only vendor that provides a single, seamless platform for retail, loyalty, entitlements, ticketing, stock and food and beverage, ensuring a frictionless and immersive customer experience.
This enables leading global brands in retail, hospitality and destination environments to strengthen their customer relationships and grow revenue by delivering an innovative, joined up customer experience across all touch points and channels. We provide a complete solution that incorporates software, hardware, and managed services and support, globally.Read More
For over 25 years Omnico has been trusted by leading global brands to drive innovations in the shopping and guest experience with its proven omni-channel engagement and transaction solution. Omnico’s leading software platform drives what is now known as “The Experience Economy”.
Thousand customer touch-points that connect to our software
Million transactions processed by our software every day
Out of the top 11 international park and resort operations chose Omnico
Countries where our software is deployed
Million memberships to loyalty schemes held by our software
Million guests interact with our software annually
Over 120,000 touch-points and counting
Over 15 million transactions every day
Clientelling iPAD technology in Asia from our UK based cloud
The largest grocery chain in Denmark
The international brand leader in high-end fashion
Used by the highest volume quick service restaurant on the planet
Years of solution expertise in global destination, retail, hospitality and hotel brands
of out of the top 11 International park & resort operators choose Omnico
Thousand visitors served in a single park on a busy day
Million transactions processed in one resort on one day
deployed across one theme park organisation
Customers and visitors today expect to be able to move between a myriad of channels and devices seamlessly, and order and receive products and services however best suits them.
Omnico’s Commerce solutions enable brands to implement complex customer journeys quickly and easily, providing a consistent and immersive brand experience.
Below you can view all the customer journeys available from Omnico, or click on the specific sector to view tailored journeys.
Use RFID wristbands or a mobile app to guide visitors through their cashless and frictionless experience.
Location Based Selling
Parks can use Wifi and/or beacons with their mobile app to boost guest interaction and sales.
A package of different options that visitors can choose to make up their overall holiday.
Use a single mobile app to cover the entire guest experience from the parks, to hotels.
Pre-Booking and Virtual Queuing
Use the mobile app or kiosks to pre-book meal packages and prevent queuing for a table or food.
Encourage guests to order their food & beverages ahead to maximise the experience with minimal queuing.
Photo System Integration
Visitors can capture their experience using digital photography in key locations such as on rides.
Find and Fetch
Provide a single view of all stock for sales associates, whether in-store, in other stores, or in the warehouse.
Use multiple technologies in-store, such as tablets and RFID beacons, to provide an omni-channel experience.
Regardless of the channel or device, provide customers with a seamless brand experience.
Say Yes To The Sale
Find available stock for the customer wherever and ensure they receive it however best suits them.
Pick, Pack and Despatch
Complete order fulfilment regardless of how the customer orders a product and wants to receive it.
Keep up to date with our latest news, press releases and insights across retail and destination sectors around the globe.
The Omnico Global Theme Park Infographic
What are visitor expectations for new technology in theme parks in the next three years? Following research Omnico has conducted in the UK, US, China, Japan and Malaysia, we have created the following infographic comparing the results across these countries for visitor expectations of future technology. DOWNLOAD THE INFOGRAPHIC HERE View...
91% of Japanese and Malaysian theme park guests want queue-busting apps
Consumers expect a super-smooth, cash-free experience using mobile technology, research shows 20 March, 2017: 91% of Japanese and Malaysian theme park and resort visitors want to bypass queues by using a cell phone app to purchase a fast-track pass with specific timeslots. 89% want to use an app to buy their entrance ticket and gain...
Omnico and GBM partner to build Middle East opportunities
Omnico and Gulf Business Machines (GBM) have entered into a strategic partnership to sell Omnico’s solutions across the Middle East March 14, 2017 – Omnico Group has entered into a strategic partnership with GBM in order to sell Omnico’s suite of point-of-sale engagement software and service products to customers in the retail,...
The Omnico Order Ahead mobile app
Watch the following video to reveal Omnico’s Order Ahead mobile app. The app allows customers to pre-order their coffee, pay through the credit / debit functionality within the app, collect their order from a chosen location, receive notification when the order is ready, and receive promotional bonus points and rewards. The...