Basingstoke, UK, 25 January, 2017: 70% of visitors to theme parks in China expect virtual reality experiences and guides at resorts within three years. Just under half (49%) expect to enjoy augmented reality games or be personally assisted by robots, a survey by Omnico has found.
The findings feature in the first Omnico Chinese Theme Park Barometer, exploring the expectations of 670 recent visitors of Chinese theme parks.
“These results show that tech-savvy visitors now want technology to enhance their enjoyment and take all the hassle out of their visits to theme parks.” said Mel Taylor, CEO, Omnico Group. “Virtual reality, augmented reality and AI robots are technologies that fun-loving guests are increasingly familiar with and expect to benefit from very soon. Expectations are high – nearly a third (32%) believe they will see holographic assistants at parks within three years.”
Hangzhou had the highest number of visitors expecting VR experiences (83%), compared with 76% in both Shenzhen and Nanjing, and 71% in Beijing. More than half the guests in Canton (55%) thought robots will be giving them personal assistance within three years, while visitors in Shenzhen were most optimistic among those surveyed about a Siri-like personal digital assistant becoming a reality (48%). In Chengdu, 47% expect voice-activated mobile apps to be part of their experience soon.
In other findings, 91% of respondents said they want to pay for everything at a park with a wristband or smartphone app. 79% would like to give family members a cashless wristband and use a mobile app to keep control of what it is used for, with the ability to top it up if necessary. 86% said they want to order everything required for their visit in one go, using a resort website or mobile app before they arrive. This includes hotels, meals, merchandise, tickets, fast-track passes, cashless wristbands and reserved seating.
Guests also want purchasing to be easier, with 84% saying they want to order anything from anywhere in a park and have the tickets or merchandise delivered to their hotel room, the restaurant they will attend later, or on their return home.
“The results of our Barometer show that theme parks in China have to act now if they are to meet consumer expectations,” added Taylor.
“Making this a reality does not require major investment in completely new solutions, but intelligent integration of all the pieces in the jigsaw, from point-of-sale systems, to CRM and loyalty personalisation.”