• Basingstoke

    Omnico Head Office
    Ground Floor
    200 Cedarwood
    Crockford Lane
    Chineham Business Park
    RG24 8WD

    T: +44 (0)1256 365150

  • Paris

    Omnico CCS
    Avenue Aristide Briand

    T: +33(0) 143 200505

  • Orlando

    Omnico Office
    5401 South Kirkman Road
    Suite: 243
    Orlando, FL 32819

    T: +44 (0)1256 365150

  • Atlanta

    Omnico Office
    3335 Breckinridge Blvd
    Suite 120
    GA 30096

    T: +44 (0)1256 365150

  • Raleigh

    Omnico Office
    3100 Spring Forest Road, Suite 125
    Raleigh, NC 27616

    T: +44 (0)1256 365150

  • West Malling

    ClarityLive for Leisure
    60 Churchill Square
    Suite 1, Kings Hill
    West Malling, Kent
    ME19 4YU

    T: +44 (0)1732 525870

  • Sunbury-on-Thames

    33 Hanworth Road
    TW16 5DA

    T: +44 (0)1932 778 000

  • Eastleigh

    Omnico Office
    Stoneham Gate
    Stoneham Lane
    SO50 9NW

    T: +44 (0)1256 365150

The Omnico Retail Gap Barometer 3

The Omnico Retail Gap Barometer 3 was created to chart the gap between consumers shopping expectations in an omni-channel world, and the reality of the experience they receive.

  • 70%of under 35's say it is important, or very important, to have later opening hours

  • 61%of UK consumers expect some kind of new technology in retail locations in the next three years

  • 55%of UK consumers want to have more activities and facilities available to them in a retail complex

  • 51%of under 35's want a single loyalty programme for retail, food & beverage and leisure activities

We questioned 1,000 consumers in the UK on their shopping experiences and produced a third report in May 2017 detailing these results.

The third Omnico Retail Gap Barometer continued to chart the ‘gaps’ between consumer expectations of their retail experience, but this report also focused on the impact of The Experience Economy and questioning consumer demands for future technology.

As the worlds of retail, entertainment and leisure continue to collide, it is creating what is now known as ‘The Experience Economy’. Brands today need to understand the impact of this conversion, meeting consumer expectations that no longer focus solely on the shopping experience, but also on the dining and leisure opportunities.

For further information and statistics, please download the full report here

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