• Basingstoke

    Omnico Head Office
    Ground Floor
    200 Cedarwood
    Crockford Lane
    Chineham Business Park
    RG24 8WD

    T: +44 (0)1256 365150

  • Paris

    Omnico CCS
    Avenue Aristide Briand

    T: +33(0) 143 200505

  • Orlando

    Omnico Office
    5401 South Kirkman Road
    Suite: 243
    Orlando, FL 32819

    T: +44 (0)1256 365150

  • Atlanta

    Omnico Office
    3335 Breckinridge Blvd
    Suite 120
    GA 30096

    T: +44 (0)1256 365150

  • Raleigh

    Omnico Office
    3100 Spring Forest Road, Suite 125
    Raleigh, NC 27616

    T: +44 (0)1256 365150

  • West Malling

    ClarityLive for Leisure
    60 Churchill Square
    Suite 1, Kings Hill
    West Malling, Kent
    ME19 4YU

    T: +44 (0)1732 525870

  • Sunbury-on-Thames

    33 Hanworth Road
    TW16 5DA

    T: +44 (0)1932 778 000

  • Eastleigh

    Omnico Office
    Stoneham Gate
    Stoneham Lane
    SO50 9NW

    T: +44 (0)1256 365150

Save the Sale Retail Benchmark

Almost a third of UK retailers questioned in our exclusive research, will enable in-store customers to order items from alternative branches.

Launched in June 2016, Omnico questioned 31 UK retailers, with more than 100 stores, on their omni-channel technical capabilities, recognising where they currently lack requirements.

  • 33%of retailers say biggest challenge in handling stock across different channels

  • 26%of retailers plan to allow customers to order stock online, when shopping in-store

  • 32%of retailers will invest in omni-channel tech to improve customer service and loyalty

  • 13%of retailers plan to allow customers to order goods still in transit

The research found that 32% of major UK retailers plan to install technology that enables in-store shoppers to order an item unavailable in one branch, from another holding it in stock.

Working with Martec International, the retail specialist consultancy, the research also found that just 13% of retailers had technology that allows in-store customers to order goods from another branch that has the item available – ultimately losing out on valuable sales.

Please download the full brochure here

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