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  • Category: Company News

Alex Fildes joins Cyntergy, part of Omnico Group, as Services Sales Manager

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Cyntergy, the global support and services company, part of the Omnico Group, is pleased to confirm the appointment of Alex Fildes to Services Sales Manager. Alex will be responsible for distributing the various packages Cyntergy offers, including Service Desk with L1 to L3 support, training solutions and Hardware and iMAC services, to customers in the retail, hospitality, leisure and destinations markets internationally.

Alex has over 20 years’ experience in sales and services roles, most recently joining Cyntergy from 51T where he helped expand market share into Europe, Middle East, Africa and the US. This involved setting up a channel reseller program, on-boarding new partners and building and managing the companies brand awareness. Before this Alex spent over a year with Zebra Technologies as regional sales / engagement manager for Northern Europe, with a scope that encompassed service attachment, renewals, and managed and professional services.

“Alex brings with him a wealth of experience and expertise,” said Chris Ranger, VP of Customer Services & Support at Omnico Group. “His diverse regional knowledge and thorough understanding in particular of the retail space, will see him expand and develop Cyntergy’s offering and customer base. Our responsibility to our customers is to ensure their businesses run smoothly and efficiently and I’m pleased to welcome Alex to the Cyntergy team.”

About Cyntergy:

Cyntergy is a vendor independent services and support company, working with their global customer base directly and through partners. It provides multi-lingual, 24/7 Service Desks with L1 to L3 support and scalable service models. One-off or complete system roll-out training is also available, with highly skilled and experienced communicators, live support, consultancy and course design. Cyntergy customers include; Accor, T.K. Maxx, Yo! Sushi, Travelodge, WH Smith, Pret, Primark, Marriott, Paperchase, Ann Summers and Holland & Barrett.

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