29th April 2016

Services

hextop

Omnico Services and Support is a suite of packages available from Omnico designed to provide peace of mind that each of our systems and products that underpin retailer and resort destinations is secure, resilient and dependable. From hosting in a scalable and flexible Cloud, built upon Microsoft’s Azure technology, to a friendly and client-specific 24/7 help-desk that goes above and beyond to solve any problem quickly and efficiently. Omnico Services and Support provides up-to-date, hands-on bespoke training allowing customers’ own staff to be adept at the products and software they’re using, and our deployment team have been doing this for over 25 years, ensuring the technology in stores and resorts is installed with minimal cost and low risk. Read on to hear about each of the packages available.
1

omnirun omniRun
A managed service that ensures the systems run smoothly.
Updates with the latest security and feature patches.
Connects touch-points for remote management.
Proactive performance monitoring to identify potential issues.
Automated system health-checks.
support1 Support
A 24/7 multi-lingual support service desk.
Scalable models flexible to business needs.
Strict adherence to SLAs.
training1 Training
One-off project or complete system roll-out training support.
Range of training solutions available.
On- or off-site training.
training1 Deployment
Project management of country-wide programmes.
Nationwide coverage with multi-skilled engineers.
Hardware and software deployment.
Installation of any in-store technology.
cloud1 Cloud
Built upon Microsoft’s Azure technology.
Increases server capacity when additional throughput is required.
Can boost service levels during periods of critical trading.
Provides business continuity and up-time availability.
 ibm1 IBM 4690
Extension skills and support to leverage maximum use of IBM 4690.
Transaction log retrieval, transformation and processing.
Receipt extensions and multiple tender integrations.
Customer self-scanning and self-checkout extensions. Find out more.
rma RMA services
Log a request online.
Log a RMA request here
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