• Basingstoke

    Omnico Head Office
    Ground Floor
    200 Cedarwood
    Crockford Lane
    Chineham Business Park
    RG24 8WD

    T: +44 (0)1256 365150

  • Paris

    Omnico CCS
    Avenue Aristide Briand

    T: +33(0) 143 200505

  • Orlando

    Omnico Office
    5401 South Kirkman Road
    Suite: 243
    Orlando, FL 32819

    T: +44 (0)1256 365150

  • Atlanta

    Omnico Office
    3335 Breckinridge Blvd
    Suite 120
    GA 30096

    T: +44 (0)1256 365150

  • Raleigh

    Omnico Office
    3100 Spring Forest Road, Suite 125
    Raleigh, NC 27616

    T: +44 (0)1256 365150

  • West Malling

    ClarityLive for Leisure
    60 Churchill Square
    Suite 1, Kings Hill
    West Malling, Kent
    ME19 4YU

    T: +44 (0)1732 525870

  • Sunbury-on-Thames

    33 Hanworth Road
    TW16 5DA

    T: +44 (0)1932 778 000

  • Eastleigh

    Omnico Office
    Stoneham Gate
    Stoneham Lane
    SO50 9NW

    T: +44 (0)1256 365150

Cutting the Queue

Queue of people
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Reducing queueing time is a major challenge for many retailers, with today’s time-poor consumers expecting a fast and convenient service for every type of purchase, whether it’s online shopping on Amazon or doing the weekly food shop.

Concepts like the Amazon Go store are the gold standard of customer experience driven by technology, and many other brands are beginning to trial similar concepts, for example: Co-operative Group are trialling a new pay-in-store app; Barclaycard are trying out a similar concept using their Grab+Go app as well as Sainsburys with their pay-in-app functionality being tested on their £ On-the-Go meal deal at Euston Station.

But it’s not all about the Amazon Go experience. According to Barclaycard, the ability make contactless payments has made a significant impact on queue times with 55% of consumers choosing to pay with contactless technology and 52% saying they are now served more quickly because of this.

Self-service checkouts also have a big impact on the overall customer experience as well as more traditional ways of providing a great service, like staff training.

Biometric payments are sure to be the next big thing with Costcutter Brunel University store in London offering customers the option to pay with a touch of their finger. Read the full article from Convenience Store.

To find out more about how Omnico can help you cut the queues and provide an outstanding customer experience, contact us today.

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