• Basingstoke

    Omnico Head Office
    Ground Floor
    200 Cedarwood
    Crockford Lane
    Chineham Business Park
    RG24 8WD

    T: +44 (0)1256 365150

  • Paris

    Omnico CCS
    Avenue Aristide Briand

    T: +33(0) 143 200505

  • Orlando

    Omnico Office
    5401 South Kirkman Road
    Suite: 243
    Orlando, FL 32819

    T: +44 (0)1256 365150

  • Atlanta

    Omnico Office
    3335 Breckinridge Blvd
    Suite 120
    GA 30096

    T: +44 (0)1256 365150

  • Raleigh

    Omnico Office
    3100 Spring Forest Road, Suite 125
    Raleigh, NC 27616

    T: +44 (0)1256 365150

  • West Malling

    ClarityLive for Leisure
    60 Churchill Square
    Suite 1, Kings Hill
    West Malling, Kent
    ME19 4YU

    T: +44 (0)1732 525870

  • Sunbury-on-Thames

    33 Hanworth Road
    TW16 5DA

    T: +44 (0)1932 778 000

  • Eastleigh

    Omnico Office
    Stoneham Gate
    Stoneham Lane
    SO50 9NW

    T: +44 (0)1256 365150

  • Category: Press Releases, Destinations

Robots rocket theme park visitor spending on food and drink by 160%

  • Share
Global research shows 62% of theme park visitors ready to spend up to four times more than normal if a robot brings food and drink to their exact location.

Robot delivery will rocket average spending on food and drink in theme parks by 160%, global research by Omnico has found. Average per capita spending on food and drink in parks and resorts will lift off from the current $20 to hit $52 if robots are on delivery duty, the survey found.

The figures are in the first Omnico Theme Park ROI Barometer which explores the attitudes of over 3,000 visitors to theme parks in the US, UK, China, Japan and Malaysia in order to establish the impact of technology on spending habits at destinations and parks around the globe.

62% of theme park visitors in the survey say they will spend up to four times more on a food and drink order if it is delivered to their exact location by a robot. 36% say their spending will double with robots, while 15% believe they will spend three times as much as they would otherwise.

“Our ground-breaking Theme Park ROI Barometer has uncovered some fascinating findings about the financial impact of technology,” said Mel Taylor, CEO, Omnico. “The research has grown out of our widely-respected Theme Park Barometers, which put visitor experiences under the microscope. But as parks embrace technological innovation, it is important to understand how investing in such changes will affect visitor-spending and ultimately deliver a return on investment.”

The survey also revealed differences between countries, with Chinese visitors the most enthusiastic about the prospect of delivery robots. 74% in China said they would spend more than double the average amount if snacks and beverages were brought to them this way, compared with only 55% of UK consumers.

“We know robot technology is on the march everywhere,” added Taylor, “but this new research shows that its introduction for deliveries could send food and drink expenditure by visitors into the stratosphere. Delivery robots are no longer a Sci-fi novelty and parks should consider trialling them as part of a holistic, technology-centred approach to innovation.”

The full Omnico Theme Park ROI Barometer will be issued in December 2017, including insights on the impact of queues on customer spend, and how investment in technologies such as mobile self-scan apps and self-service Kiosks can increase spent per head.

To read and download Omnico’s previous research, The Theme Park Barometer, click here.

Contact Us

Please fill in the details below, we will contact you shortly in regards to your request.

Contact Us

Please fill in the details below, we will contact you shortly in regards to your request.